The KLESN has a range of policies and procedures that provide guidelines and framework for the Board, Management and staff in the day to day operation of the services and projects. These include policies and procedures on finance, service provision, IT usage, equality and diversity, ethical behaviour, health and safety, work place and employment legislation, performance system, etc.
The Q mark assesses an organisation across five areas, Leadership and Commitment, Employee Engagement, Excellent Business Systems and Process, Customer Experience and Results.
The KLESN is due to be assessed to renew our QMark Standard in 2017
The Mission Of KLESN is:
To achieve a noticeable reduction in the numbers of long-term unemployed persons through placement in employment, in mainstream training and education, .To promote enterprise for the purpose of creating fulltime jobs.
To provide a service with significant value to the long-term unemployed and referred by means of advice, referral and networking of existing resources
The Service offers a non-judgement approach, empathy, accurate information and supports clients who need employment.
KLESN’s performance will continue to be reviewed against qualitative and quantitative measures: Staff training and development will continue to support the provision of a quality service.